We want to do what we can to make this right—and quickly. Complete the form below and we will reply within 2-3 business days

The internet can be a shady place. And you are about to purchase something you hope smells good when it arrives. Tricky spot. Luckily, we’ve got you covered. 

The Guarantee

We at Lodestone have been praised time and again for our customer service. We want to be certain you are happy with our products. What does that mean? We will replace or exchange any product at any time no matter what. Just let us know within 14 days of purchase by completing the form below. 

Fear Inducing Scenarios Covered

Some people love one fragrance but not another. If your selection is not what you had hoped, we will gladly exchange it for a different scent or simply return it for your money back. No questions asked. Seriously. Unless you want to tell us all about it. We are good listeners.


Is your candle not performing the way you had hoped? We can help. We offer friendly advice on how to get the most out of your soy candle on the candle care page. If those don’t help, let us know. We are delighted to help.

The Samsonite gorilla got a hold of your package? (Sheesh, that guy!) We will replace it. 

See what we mean?

If you need to replace, exchange, or return an item, just fill out the form on this page. We will get you sorted lickity-split.