Processing
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.
Domestic Shipping
We offer FREE UPS Ground Shipping on all orders over $100.
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.
Domestic Transit Time
Transit time does not include processing time (see above).
- Standard Shipping: 1-5 business days*
Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
International Shipping
We ship international orders via UPS Worldwide Economy Service. Applicable duties and taxes are included with the shipping rate shown at checkout. We are not responsible for any additional fees due to your local mail carrier or government.
International Transit Time
Transit time does not include processing time (see above). Most orders should arrive within 7-10 business days of being shipped.
Frequently Asked Questions
Why won’t my tracking information update?
Due to high package volumes at shipping facilities, tracking updates may be delayed. Please contact the carrier directly if you experience tracking issues. Lodestone Candles has no additional tracking details beyond what is provided by the carrier.
I think my package is lost—what do I do?
If your package has been marked as delivered for more than 14 days, we recommend reaching out directly to the carrier for further assistance.
Can I change the shipping address on my order?
If you have not received tracking information, we may be able to update your shipping address. Please contact us for more information. If your package is already in transit, you will need to contact the carrier to request a reroute.
Can I change the products or scents in my order?
If you have not received tracking information, please reach out to us for assistance.
Can I cancel my order or get a refund?
Yes! If you have not received tracking information, please contact us for a refund. Refunds typically take 3 to 10 business days to process, depending on your financial institution.
I received the wrong product in my order—what do I do?
We sincerely apologize for the mistake! Please reach out to us so we can send the correct items to you. If an item is out of stock, we will issue a refund for the missing product. Feel free to keep the incorrect candles—no returns necessary at this time.
For international orders, we will refund you the cost of the incorrect item. Photo proof is required.
One of my products arrived damaged—what do I do?
We’re so sorry about this! If you purchased package protection, please contact us within 7 days of delivery so we can process a replacement order.
For international orders, we will refund the cost of the damaged item. Photo proof is required.
My discount code didn’t work, or I forgot to apply it!
Please email us at hey@lodestonecandles.com with your order number, and we’ll assist you. Orders placed outside any promotional window are not eligible for price adjustments.
Do you ship wholesale orders?
Yes! Please contact us for more information.
