The Guarantee

We at Lodestone have been praised time and again for our customer service. We want to be certain you are happy with our products. What does that mean? We will replace or exchange any product at any time no matter what.

Fear Inducing Scenarios Covered

Some people love one fragrance but not another. If your selection is not what you had hoped, we will gladly exchange it for a different scent or simply return it for your money back. No questions asked. Seriously. Unless you want to tell us all about it. We are good listeners.


Is your candle not performing the way you had hoped? We can help. We offer friendly advice on how to get the most out of your soy candle on the candle care page. If those don’t help, let us know. We are delighted to help.

The Samsonite gorilla got a hold of your package? (Sheesh, that guy!) We will replace it. 

Processing
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

Domestic Shipping
We offer FREE UPS GROUND SHIPPING on all orders over $100.

You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.

Domestic Transit Time
Transit time does not include processing time (see above).
Standard Shipping: 1-5 business days*

*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

International Shipping
We ship international orders via UPS Worldwide Economy Service. Applicable duties and taxes are included with the shipping rate shown at checkout. We are not responsible for any additional fees due to your local mail carrier or government.

International Transit Time
Transit time does not include processing time (see above). Most orders should arrive within 7-10 business days of being shipped.

FREQUENTLY ASKED QUESTIONS

Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities at certain times of year, it takes longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Lodestone Candles do not have any additional information other than what is already provided via the tracking information.

I think my package is lost - what do I do?
If your package has been marked delivered for more than 14 days, we recommend you reach our directly to the carrier for more information.

Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to for more help.

Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.

I got the wrong product in my order - what do I do?
We are so sorry about this! Please reach out to so we can hurry the correct items to you. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.

In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.

One of my products arrived damaged - what do I do?
We are so sorry about this! If you purchased package protection, please reach out to us directly at within 7 days of delivery so we can process a replacement order.

In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.

My discount code didn't work! Or I forgot to put in my discount code!
Please email us at hey@lodestonecandles.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.

Are you shipping wholesale orders?
Yes! Please reach out to for more information.

- Trim candlewicks to ¼ inch each time before burning.

- For the initial lighting allow the candle to create a full and even burn pool across the entire candle.

- For subsequent lightings our recommended burn time is 3 to 4 hours max.

- Do not leave a burning candle unattended.

- Never burn a candle on or near anything that can catch fire.

- Keep candles out of the reach of small children and pets.

- Burn candle on a heat-resistant surface.

- Keep the wax pool free of wick trimmings, matches and debris at all times.

- Keep burning candles away from drafts, vents and ceiling fans to minimize smoking or a wick blowing out causing the candle to burn unevenly.

- Always burn candles in a room with ventilation.

- Never touch a burning candle or move a candle when the wax is liquid.

- Never extinguish candles with water.

- Make sure a candle is completely extinguished and the wick ember is no longer glowing before leaving the room.

- Manufacturer is not responsible for product misuse.

Designed with the planet in mind, each candle is hand poured using 100% soy wax, phthalate-free premium fragrance and essential oils; in Kent County, Maryland.

Our labels are produced on a 1921 Chander & Price letterpress in Chestertown, Maryland. The labels provide the strength of character on par with the other worldly scents of Lodestone Candles.

Each glass container is 100% recyclable. All of our packaging is recyclable or compostable.